NAV Team: Outlook Addin error: The related item for the synchronized Outlook item is not found in the specified folders. The following values were expected:.

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When working with tasks and appointments, the following error could show up:

The related item for the synchronized Outlook item is not found in the specified folders. The following values were expected:.

It took us a while to find out why this error occurred. Let me first describe how this can be reproduced:

First of all, create two contacts in the Contacts table in Dynamics NAV and use the following data:

First Contact:
John Doe
Downingstreet 10
1234 XX NL
johndoe@dummy.nl

Second Contact:
John Doe
Johningstreet 12
5678 XX NL
doejohn@123.nl

- then install Demo installation of Dynamics NAV 2009 SP1 using domain user account called DOMAINAdministrator
- install NAS of Dynamics NAV 2009 Sp1 and populate it with the correct values
- go to Administration / Application Setup / General / Change Log Setup
- enable Change Log Activated
- go to Sales & Marketing / Sales / Salespeople
- press F3 and use the following data to create a salesperson

MME
Marco Mels

- go to Administration / Microsoft Office Outlook Integration / Outlook Synch. User Setup
- add the following to the Outlook Synch. User Setup window (Bidirectional):

mmels CONT_SP
mmels CONT_COMP WHERE(Salesperson Code=CONST(MME))
mmels CONT_PERS WHERE(Salesperson Code=CONST(MME))
mmels TASK WHERE(Salesperson Code=CONST(MME)) 1
mmels APP WHERE(Salesperson Code=CONST(MME)) 1

- press Setup, select Register in Change Log Setup for CONT_SP, CONT_COMP, CONT_PERS, TASK and APP
- start up Outlook and configure the Outlook profile with the correct settings for Mailbox enabled user account called Marco Mels
- configure the Outlook Addin with the following folders:

CONT_SP: Mailbox - Marco MelsContactsSalespeople
CONT_COMP: Mailbox - Marco MelsContactsCompany Contacts
CONT_PERS: Mailbox - Marco MelsContactsPerson Contacts
TASK: Mailbox - Marco MelsTask
APP: Mailbox - Marco MelsCalendar

- perform a Full Synchronization
- go to the synchronized contact Marco Mels and populate it with an E-mail address
- perform a normal Synchronization
- go to Sales & Marketing / Sales / Salespeople
- create a ToDo of Meeting type for salesperson Marco Mels
- add a Contact attendee called John Doe (johndoe@dummy.nl) and finish the meeting creation
- go to Sales & Marketing / Sales / Salespeople
- create a ToDo of Meeting type for salesperson Marco Mels
- add a Contact attendee called John Doe (doejohn@123,nl) and finish the meeting creation
- synchronize the ToDo's

Result:
The ToDo is created as a meeting in Outlook
The Outlook Addin contains a red light showing an error for the created meeting:

The related item for the synchronized Outlook item is not found in the specified folders. The following values were expected:.

The Scheduling tab of the synchronized meeting contains one underlined entry:
Marco Mels: underlined
John Doe: not underlined

- press CTRL+K and select the correct John Doe and press OK
- synchronize the meeting requests, etc.

Result:
The ToDo is created as a meeting in Outlook.
The Outlook Addin now does not contain a red light showing an error for the created meeting:




In the beginning of the analysis we thought that this behavior was only seen if you had contacts with the same name, but with different email addresses. Then it would be natural Outlook behavior and the error message would just indicate that the user should verify the meeting and ensure the right contacts. The proposed solution to prevent the error message when it is not needed. The suggested fix now also ensures the the email address is being used in the attendee field. Combining the two fields name and email address would ensure that Outlook has enough information to actually resolve who is the contact.

A hot fix exists for this issue and is described in KB article:
983614 The related item for the synchronized Outlook item is not found in the specified folders. The following values were expected:.
https://mbs.microsoft.com/knowledgeb...b;EN-US;983614

Marco Mels
CSS EMEA



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