Из общения с поддержкой Microsoft

[EVGL]

Уважаемые ex-коллеги, не сочтите за личный наезд. Все адреса и телефоны я из этой переписки стер. Очень смешно просто, если бы не было так грустно.

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06.02.2007 14:47:00 GMT+01:00 -- Evgeny Glazov
Hello,

Here is the background: I'm trying to merge the menu 'Basic' from the GLS layer with our BUP layer. There is a submenu 'Foregn trade' is GLS, which I want to insert into BUP.

I used the comparison tool on the menu. I seleced the node 'Reports' and tried to click onto the button 'Paste into' (see the fig. 1).
(1) My first question/compliant: why should I click onto the button twice?

(2) After having clicked the button (twice !) I got the mess shown on the fig. 2. What the hell?!


Then I tried another approach. I selected the node Reports->Foreign trade itself and clicked the button... yes, twice (see the fig. 3).

(3) It looked as if the system inserted the submenu correctly (fig. 4). But then I saved and restored the menu 'Basic'. The submenu wasn't really inserted into the BUP layer!

(4) And, finally, here is my last compliant. On particular objects in the AOT, the 'Comparision' form opens too slowly. Try it on the table 'SalesTable'. It takes several seconds (up to 10!) to fill the comboboxes in the upper part of the form.

All this does work in 3.0; it's really annoying and I lose much time. Please eliminate the errors and increase the performance. I'd like to have a hotfix for the comparison tool.

Best regards,
Evgeny Glazov

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06.02.2007 15:47:00 GMT+01:00 -- Mansour Yahya Mohamad
Hi Evgeny,

My name is Mansour and I'm a support engineer from the Danish team. It's my great pleasure servicing your request. I've reviewed the case history and as an immediate step I'll investigate the issue and will update you very soon. At the same time please don't hesitate to contact me or to update the incident if you have more details/questions.


Best regards
Mansour Yahya Mohamad
Support Engineer
Microsoft Dynamics Ax
EMEA Global Technical Support Centre
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ANRUF STORNIEREN
13.02.2007 15:26:00 GMT+01:00 -- Mansour Yahya Mohamad
Hi Evgeny,
Thank you very much for the kindness over the phone. As mentioned, I'm sorry for the delay. Based on the case history and our conversation here is a case scope:

[SCOPE]


IMPACT:
You have set the incident severity to "High"

RESOLUTION:
-I've started working on the case and will follow the provided scenario in order to reproduce the issue as described.


STATUS:
Reproducing the error and investigating

ACTION PLAN:
-I'll update you for any progress made.

NEXT CONTACT:
Within 23/2-2007

Best regards
Mansour
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ANRUF STORNIEREN
26.02.2007 08:32:00 GMT+01:00 -- Mansour Yahya Mohamad
*
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07.03.2007 16:34:00 GMT+01:00 -- Mansour Yahya Mohamad
Hi Evgeny,
I'm really sorry for the delay in my response. However as agreed earlier I've created a repro scenario as you described and expecting our Tech Lead approval to escalate the issue to our escalation team. You will surely be updated for any further progress on the incident from our escalation team.

Best regards
Mansour
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13.03.2007 08:47:00 GMT+01:00 -- Mansour Yahya Mohamad
Hi Evgeny,
Thanks’ for your kindness over the phone. As agreed I've done some further collaboration and research and found out that a similar issue has already been reported to the development and there is a request for hotfix. The reference number to the Product Studio case Vedbaek SE #22632. So I'm working on how to alert you when the hot fix is ready. I'll let you know.

Best regards
Mansour
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12.04.2007 09:13:00 GMT+02:00 -- Mansour Yahya Mohamad
Hi Evgeny,
I've been around the Product Studio case Vedbaek SE #22632 and it seems as we already have a hotfix for the issue. I've send the fix to you by a separate mail, please perform some test and let me know if it helps. Looking forward to hear from you.

Best regards
Mansour
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12.04.2007 20:58:00 GMT+02:00 -- Evgeny Glazov
Dear Mansour,

Thank you for this interesting hotfix. It must be resolving hundreds of errors, but, unfortunately, NONE of mine.

Actually, this hotfix have nothing to do with the comparison tool as the main class SysCompare hasn't been changed in this DIS layer at all. You could have easily found it out, if you'd tried the hotfix.

With best regards,
Evgeny Glazov
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13.04.2007 08:48:00 GMT+02:00 -- Mansour Yahya Mohamad
Hi Evgeny,
Thank you very much for your feedback and I'm really sorry if the test has caused any inconveniences for you. However the hotfix does fix the issues as described in point 2) and 3). This is stated on the Product Studio case Vedbaek SE #22632 fix description, but please allow me some more time to investigate and do some collaboration with the escalation engineer who has the ownership of the Product Studio and I'll let you know.

Best regards
Mansour
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19.04.2007 16:02:00 GMT+02:00 -- Mansour Yahya Mohamad
Hi Evgeny,
Thanks for your kindness over the phone and sorry for disturbing you so late today. However and based on our phone conversation here is a case soap:

[SOAP]


Assessment
==========
TROUBLESHOOTING/RESEARCH
========================
-Have discussed the issue with the escalation engineer Davy Vliegen regarding the fixes provided on PS Vedb?k SE #22632 and #23260. It seems as the fixes only cover the issue on EDT, Tables, Forms and Enums but not on the Menus as this case is reporting.

Plan
====
PLAN
====
-Will do a final test on the latest AX 4.0 build
-If the issue is fixed, agreed with Davy to escalate the case.

My Next contact will be within 25/4-2007 if necessary

Best regards
Mansour
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26.04.2007 11:15:00 GMT+02:00 -- Mansour Yahya Mohamad
Hi Evgeny,
I'm escalating the case now to the escalation team. You will surely be updated for the further progress on the case from our escalation team.

Best regards
Mansour
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27.05.2007 22:13:00 GMT+02:00 -- Kim Truelsen
Dear Evgeny Glazov

I assign myself to your case. Davy vliegen who was engaged in your case before is currently on vacation. If I can make it during the 4 days we work next week, I will repro and escalate your case.

Next contact
1/6


Best regards
Kim Truelsen
Escalation Engineer II
Microsoft Dynamics Ax
EMEA Global Technical Support Center
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31.05.2007 09:52:00 GMT+02:00 -- Kim Truelsen
Dear Evgeny Glazov

I will be on vacation the next 3 weeks. I have therefore agreed with my colleague Davy Vliegen that he takes over your case from next week and continues the investigation and escalation.
Best regards
Kim Truelsen
Escalation Engineer II
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31.05.2007 10:01:00 GMT+02:00 -- Evgeny Glazov
Hello,

I'm glad to hear that! With this pace and devotion I must be glad to have an answer [to the case classified as important] in 2008.

Anyway, have a good vacation,
Evgeny

Обратите внимание на дату запроса: 6 февраля. Продолжение следует...