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Источник: http://www.youtube.com/watch?v=_-qpy...=youtube_gdata
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Microsoft Dynamics CRM Spring '14 Overview of Unified Service Desk

Bring multiple apps together inside the new Unified Service Desk in Microsoft Dynamics CRM. In this video, Matthew Barbour gives you a heads-up on this agent desktop designed around multi-channel interaction management and control that comes with the Spring '14 update. Features include agent scripting, the ability to manage concurrent sessions, and configurable toolbars. Learn more: http://go.microsoft.com/fwlink/?LinkId=394323
From:Microsoft Dynamics
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Источник: http://www.youtube.com/watch?v=_-qpy...=youtube_gdata