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To verify the registry value on the Exchange Server, follow these steps: 1.
Log on using a user account that has administrator permissions on the
server.
2. Click Start, click Run, type regedt32 and then click OK.
3. Locate the following registry subkey:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\MSCRM\MessageTagBehavior.
4. If the MessageTagBehavior subkey does not exist, create the key
using the following values: . Value Type: DWORD key value
. Value Name: MessageTagBehavior
. Value data: 0
Note: If the Value data is Null or 1, the tracking number will be
attached to the subject line of the e-mail messages. If the Value data is 0,
the tracking number is not attached to outgoing e-mail messages.
5. Close out of Registry Editor.
6. Click Start, point to All Programs, point to Administrative Tools
and then click Services.
7. Right-click the Microsoft CRM Exchange Queue Service service and
then click Restart.
If the e-mail GUID is turned off, the Microsoft CRM system will no longer
generate the unique tracking number. Additionally, this causes the loss of
the Microsoft CRM system's ability to automatically track incoming e-mail
messages.
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